Warranty

ALL Our Store PRODUCTS INCLUDE A 30 DAYS WORRY FREE GUARANTEE. IN THE EVENT THAT A PRODUCT IS FOUND TO HAVE A MANUFACTURER DEFECT WITHIN 30 DAYS OF PURCHASE DATE,Our Store WILL REPAIR THE UNIT FREE OF CHARGE AND PROVIDE A FREE RETURN LABEL.  DUE TO THE NATURE OF THE PRODUCT, REFUNDS ARE ONLY ACCEPTED FOR NEW PRODUCTS WITHIN 14 DAYS THAT HAVE NOT BEEN USED. ANY POSSIBLE RETURNS AND UNACCEPTED ITEMS ARE SUBJECT TO A 30% RESTOCKING FEE.
 

WARRANTY COVERED REPAIRS CAN BE REQUESTED WITHIN 30 DAYS UNDER ONE OF THE FOLLOWING CONDITIONS:

  • PRODUCT HAS SUSTAINED DAMAGE IN TRANSIT, WHICH WAS FOUND WHEN BEING UNPACKED AND CHECKED WITH THE PRESENCE OF THE COURIER.
  • MANUFACTURING DEFECT(S). EXCLUDED ARE DAMAGES TO THE BOARD CAUSED BY CUSTOMER INCLUDING SCRATCHES, CRACKING THE BOARD OR DAMAGE TO THE CHARGING PORT.

WARRANTY COVERED REPAIRS CAN NOT BE REQUESTED UNDER ANY OF THE FOLLOWING CONDITIONS:

  • CUSTOMER DID NOT IMMEDIATELY REPORT DAMAGE SUSTAINED IN TRANSIT OF THE PRODUCT.
  • REPAIR IS REQUESTED AFTER 30 DAYS OF PURCHASE (SINCE THE ACTUAL DATE THE PRODUCT RECEIVED).
  • LEGAL PROOF-OF-PURCHASE OR RECEIPTS ARE UNABLE TO BE PROVIDED, OR HAVE BEEN FORGED OR TAMPERED.
  • PRODUCT HELD NO MANUFACTURING DEFECTS AFTER TESTING MADE BY Our Store TECHNICAL SUPPORT.
  • CRASH OR BURNING CAUSED BY NON-MANUFACTURING DEFECTS, AS WELL AS ANY DAMAGE CAUSED BY UNAUTHORIZED MODIFICATION, ENTRY OF FOREIGN BODY (WATER, OIL, SAND, ETC.), IMPROPER INSTALLATION OR OPERATION.
  • LABELS, SERIAL NUMBERS, WATERPROOF MARK, FALSE PROOF MARK, ETC. SHOW SIGNS OF TAMPERING OR ALTERING.
  • DAMAGE CAUSED BY EXTERNAL FACTORS, INCLUDING BUT NOT LIMITED TO: FIRE, FLOOD, HIGH WIND STRENGTH AND LIGHTNING STRIKE.

30 Days Warrenty

Our Store PROVIDESYOU WITH 30 DAYS OF WORRY FREE PEACE OF MIND.

Our Store COVERS ANY MALFUNCTION TO YOUR BOARD,MOTOR, ELECTRICAL COMPONENTS AND PARTSSUSTAINED DURING NORMAL USE.ALL REPAIR COSTS AND RELATED FEES WOULD BECOVERED BY Our Store

Return Policy and Guideline

You may return new, unopened items within 30 days of delivery for a full refund. We will refund return shipping costs if the return is the result of our error (ie., you received the incorrect item).

If your order has a manufacturing defect or a broken part, please contact us directly to inquire about replacement parts.  Their e-mail address is: support Our Store .  If the issue is not resolved to your satisfaction, then please contact us and we will assist you.  PLEASE NOTE: Limited and Exclusive products are NOT eligible for parts replacement service.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support Our Store 
 
Our Store does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn't match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.
 

Restocking Fees

You will receive a prepaid return label at no charge and a full refund to the original form of payment for the following items:
You return You receive
  • Defective items (no fault of customer)​
  • Unopened items returned in the original condition as shipped
  • Wrong item shipped or item does not match what was shown on the Our Store website

  • 100% of the item's purchase price AND free shipping label
 

Partial refunds

You may receive a partial refund to the original form of payment* for the items listed below.
You return You receive
  • Non-defective items that are returned opened and within the item's return policy period
  • Non-defective special orders or custom-built items within the return policy period
  • 85% of item's purchase price

You may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Our Store Customer Service assistance.
You return You receive
  • Non-defective items that are returned unopened and beyond the return policy period
  • 85% of the item's purchase price
  • Returns received in any of the following conditions may be rejected or may receive a partial refund.
  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Our Store error​
  • Physical user damage
 
  • Up to 50% of the item's purchase price
  • Rejected items will be returned to the customer

These are Overall Return Policy and Guidelines applicable only to products purchased by you directly from the Our Store website. All returns must meet the overall guidelines in order for the individual return policy to apply.
  • All product returns require a Return Merchandise Authorization (RMA)   number.  You may obtain an RMA number by contacting Our Store  Customer Service through any of the methods provided at Our Store .
  • All products that are new with the retail packaging never opened can be initiated returned to Our Store within 15 days regardless of the individual return policy.
  • Products that are received by Our Store  in any of the following conditions are not eligible for return and may be rejected.
  • Any product not purchased from Our Store .
  • Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection).
  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
Refund returns received in this condition may incur a restocking fee or be rejected. 
  • Returns for refund may be subject to a restocking fee.
  • Any product that exhibits physical damage.
  • Any product which appears tampered, customized, or altered in anyway.
If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

If merchandise is damaged in transit. (Report a shipping problem)


All products are sent in brand new condition and where applicable in original factory packaging that has been inspected for damage before pick up by carrier. Before we can accept returns for merchandise damaged during shipping to the customer, the damage has to be duly reported and inspected by the carrier. If obvious shipping damage exists on delivery, thoroughly inspect your order, make sure the carrier notes the damage before they leave or just refuse the delivery. If you happen to receive damaged shipment from the freight carrier before inspecting it, save all packaging materials, call the carrier and email us immediately in order to get the claim process started. In all damage in transit circumstances, you must file a damage claim within 3 days of delivery. Where the damaged parts of the product are replaceable, we prefer working with you to have the replacement parts shipped to you from the manufacturer free of charge.

If Merchandise is defective but not damaged.


In most cases where products are shipped directly from the manufacturer,  defective claims are resolved through the manufacturer. A technical support representative will troubleshoot the problem and if the problem is determined to be a defective part or damage resulting from the initial shipment not caused by abuse, neglect or failure to follow instructions, technical support and replacement parts are provided to resolve the problem free of charge. Where product is not repairable we accept returns on exchange basis, and only where the product is not used and is deemed un-repairable by a technical support team. All products received in a defective condition must be reported within 7 business days and returned within 30 days of receipt (Must be in "original packaging" and in the same re-sellable condition as originally received).

Electric Powered Scooters/items. (Returns Must be in Original Packaging)

If you receive an electric scooter without any physical/Shipping damage but does not run, please notify us within 7 business days and we will obtain appropriate technical support to figure out the problem. We accept return of manufacturer defect electric scooters on an exchange basis, and only where the product is not used and is deemed un- repairable by a technician (Returns Must be in Original Packaging). Electric scooters especially, electric mobility scooters that are shipped fully assembled are already tested and confirmed to work before being shipped to customers. If the product has been used, it is not returnable but will be covered by the applicable warranty agreement. If item returned is found to be in a used condition, a 30% Restocking fee plus any other repair charges incurred will be deducted from your refund credit.

Note: In all return and exchange circumstances, the customer is responsible for all shipping & handling costs. Any returns without an RMA# will be charged a 19% restocking fees (up to 50% on used items).

Manufacturers reserve the rights to modify products according to the latest technical standards and without notification to us or our customers. Since they might not accept returns based on those changes, if you have any questions related to a specific feature of a product sold on the website, please contact us before placing the order.
 

Standard Shipping (Continental United States) For Standard shipping (of in-stock items) Please allow 6-8 business days from the date the package was shipped. Your package will take 24-48 hours to process and ship.

Free Shipping:

  • Unless stated otherwise, free shipping covers the cost of Standard Delivery only. Alternative shipping options are available at additional costs.
How do we ship?
  • Parcel – Your shipment will arrive via FedEx , UPS or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order.

Before calling Customer Support, please have your order number ready.

Prior to calling Customer Service for exchange / refund please have the following information available:

  • If you purchased your board from the Our Store Website?
  • What is your order number?
  • Full Name
  • Email Address
  • What is the reason for exchange? (example: battery or charging issue, red circle light, wheels out of alignment, not working after crash, sensors not working properly, turns off randomly)

Exchange Process:

Once you have submitted an exchange request, we will process your request within 48 hours.

  • At this time, we may ask for some additional information from you.
  • If your exchange request is approved, you will need to send the board to us (we will provide the address at that time).
  • If we are able to fix the board then we will have it fixed and returned to you. Please allow 7-10 days for the repair.
  • If we are unable to repair the board, we will send you a replacement board at no cost to you.